FAQs

SHIPPING:

Standard shipping is free when you spend $40 or more. Please allow 5 to 7 business days for us to receive and process your order. 

INTERNATIONAL SHIPPING:

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs. Customs charges are the responsibility of the purchaser/buyer. We are not responsible for these charges. 

International shipping may take one month or more before passing through customs and unfortunately, this is beyond our control.  

CANDLE CARE AND SAFETY:

Directions: Always trim wicks to 1/4 inch before lighting (we suggest using a wick trimmer). The first time you light your candle, let it burn for 3-4 hours to allow the melted wax to reach the edge of the container to prevent your candle from tunneling.

Candle Safety: Follow the 2 foot rule - don't place a burning candle near clothing, books, curtains or anything flammable. Place candle holders on a stable, heat-resistant surface that is sturdy and large enough to catch any melted wax. Keep lit candles away from drafts, ceiling fans and any air currents. Never leave a burning candle unattended. Extinguish all candles when you leave a room or before going to sleep or if the flame gets too close to the candle holder or container. A candle should not be burned for more than four hours at a time. For a margin of safety, discontinue burning a candle when 1/4 inch of wax remains in the container.

PRODUCT SAFETY:

Our products are made without preservatives, additives, and chemical ingredients. They are handcrafted and hand poured in small batches to ensure the freshest quality to you.  

Products are for external use only. Avoid contact with eyes. If contact occurs, rinse with water immediately. Consult a physician if irritation and stop usage. Do not ingest.

Ask a doctor before use as a soaking solution if you have, redness or swelling, evidence of an infection, diabetes-hot or warm soaks should not be used by individuals with diabetes except on advice of a physician. 

Keep out of reach of children. In case of accidental ingestion or overdose, seek medical attention or contact a Poison Control Center immediately.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

Bloom by Simply Lanae does not render medical, mental, or spiritual professional advice or services. Information available at this site is not intended as a substitute for the diagnosis, treatment and advice of a qualified licensed professional.

Always see your practitioner if pregnant, breastfeeding, suffering an illness or accident concerning your treatment options. The information on this website is only presented for educational purposes and as advice for a clean and healthy way of living. No warranty or guarantee of a cure is expressed or implied with any information at this site.

In no event shall Bloom by Simply Lanae, its owners or employees be liable to any person, agency, organization and the likes of such parties for any loss or damage whatsoever which may arise from the use of information or products advertised on this site. Any advice is to be used at your own discretion.These statements have not been evaluated by the Food and Drug Administration.